Best of the best! They show such love and care to our pets!
Great staff. Very knowledgeable and compassionate. Dr Wiggins always takes the time to explain options.
The front desk staff seemed nice but the vet was rude and demeaning. It seemed like she didnt like her job and was being bothered to do her job. I wont be coming back. I will gladly take my dog elsewhere to have him treated by someone who cares. Who knows, maybe she was having an off day, but separate work from personal life and treat me and my dog with the respect we deserve.
I've been bringing my pup here since she joined our family 3 years ago. On her first appointment, Dr, Wiggins scooped her up, carried her around the office and gave her treats to make her feel comfortable. She wags her tail when we go to visit and loves the people there, and they all give her love back. My only complaint is that sometimes they don't give enough instructions or let me know when they need specimens for testing and I have to do the extra drive to drop them off another day. And sometimes they run late but that happens in every doctor/vet office where emergencies happen. I recommend them!
Edited to Add: After my initial experience (posted below), we got a call from the office (Janelle) the following day, stating that due to the miscommunication they would waive the extra fee to have my cat in isolation to have the haircut, since she did not have the blood test. My husband returned her call the very same day and was told- wait, you need to bring in a fecal sample for us to test first. And we can get you in for that grooming appointment on August 8th. (more than a month away!) I will call the owner to talk through this experience with them. However, in the meantime- I had to bring my cat elsewhere so she could get the care she needs.
Original post: Very frustrated with my experience here today. I'm giving it 3 stars only because the vet and the technician were very kind. But I called inquiring about grooming and rabies shots for my cat. I was told I needed to do a wellness visit first. That was okay with me. The wellness visit took over an hour and I was given a "wellness plan" of shots and things they recommended for my healthy cat. I chose the cheaper plan which was still $250. At check out, I try to schedule the grooming appointment and am informed that because I declined a blood test, that was presented to me as being optional, for an additional $50, I couldn't do the grooming appointment unless I wanted to pay extra $$ to have her more isolated for it. A person who appeared to be the main receptionist there, named Janelle, condescendingly said "sorry no one explained that to you" without the slightest bit of sincerity. By then, my kids were melting down from waiting, my cat had pissed on herself, I left $250 poorer, and STILL didn't even get the service I was calling for originally. My poor long haired cat has things matted into her fur, and now I have to call elsewhere for services. I'm willing to pay fees when I get good service and feel that there is transparency about costs. I didn't feel as though I got either from the person up front.
4 Paws Veterinary Care Pllc is a US Veterinary Care based in Wynantskill, New York. 4 Paws Veterinary Care Pllc is located at 250 W Sand Lake Rd, Wynantskill, NY 12198, USA.
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